"Public Libraries at Work" - Fully Engaged Customer Service
"Public Libraries at Work" Seminar Series - Fully Engaged Customer Service at Your Library
November 30, 2011
Does your "service with a smile" sometimes suffer?
Learn a fresh approach to customer service and discover ways to positively connect with patrons during PLA's live, hour-long webinar, "Fully Engaged Customer Service at Your Library."
Instructor Cheryl Gould, library training consultant, will define the three elements of customer service interactions and show webinar attendees how they can successfully engage in each part—resulting in more successful and rewarding customer (and staff) experiences.
Fully Engaged Customer Service at Your Library
Wednesday, Nov. 30, 2011, at 1:00 p.m. (CST)
Deadline to register is 4:30 p.m. (CST) on Monday, Nov. 28, 2011.