Delivery On the Go (DOG)

There has been some confusion as to whether or not we still do Delivery On the Go (DOG).  DOG is where a library, on the same route, has requested an item for delivery. That item may be able to be delivered later that day when the driver arrives at that library.  DOGs are only available if that library is on the same route as your library and delivery is scheduled to arrive at the receiving library later that day.

We will do our best to deliver those items that same day. There may be times when that is not possible but we are striving for that service to be offered.  The Statewide Delivery Committee recommendations say “As a statewide best practice that enables same day delivery, libraries have the option, in order to accommodate an immediate or a special circumstance’s interlibrary loan need, to sort and separate items for libraries following theirs WHEN those libraries are on the same delivery route and WHEN those libraries receive delivery that same day.”

I feel that this is an important and needed service that we need to help facilitate. We have now standardized our procedures in delivery. What this means is that we are no longer having the drivers sort on the route. It makes more sense for them to bring the library’s items back to their hub to sort them in a climate controlled building versus sorting out in the weather.

That being said, the way that DOGs need to be done, is that the items that are going “downstream” on the route, need to be labeled for that library and put on top of the delivery tub that is being picked up. If you have several items going to that same library, please package them separately in another bag. If you do not have another container/bag to place the items in, please call your hub manager and they will try to find some bags that may be used for this purpose.

Again, each item still needs to have a label on it. You may group together multiple items for the same library into a bag/container.

Please go to IHLS’ website to view your route. Go to Delivery, then Routes, or click here. You will see all the libraries on your route are listed. We will do our best effort to deliver the item that day.

Please do not hesitate to contact me, Susan Palmer, or your delivery manager with any questions or concerns.


Susan Palmer
Operations Director
Illinois Heartland Library System
618-656-3216 extension 409