Is your school library getting ready for spring break? The No Delivery Days Form allows your delivery hub to know which days you DO NOT want them to deliver to your building. If you have not completed this form, please do so.

If you have any questions, please contact your Delivery Hub Manager.

Thank you.

posted: March 7, 2019 - 10:27am

To best serve our members, the IHLS delivery department is dedicated to making sure that delivery is standardized across our service area. It has been recently determined that one of our standard delivery procedures needs some clarification.

Beginning February 2019, if you are currently receiving separate tubs (or bags) for your branches/buildings, the items will now come in your tubs/bags altogether.

For a couple of years now, items have been sorted to the agency level. Sorting at this level means that if you have a main library and a branch, both locations have their items put into the same tub. The responsibility to sort for each branch is the library’s responsibility. This is also the same for school districts. All buildings are sorted to a main drop point and that school takes on the responsibility of sorting out to each building.

This allows delivery to operate as optimally as possible. It reduces the number of tubs on the shelves, lowers the amount of time it takes to sort and helps to limit sorting errors. By partnering with IHLS to do this, it allows IHLS to provide more efficient service.

The Statewide Delivery Committee of 2013 determined there should be one drop per agency and they allowed systems to figure out how to accomplish this best.


To ensure statewide standardization, library delivery service shall be made to only one location per ILLINET member agency. Delivery to that ILLINET member agency’s outlets is the responsibility of that ILLINET member agency. The delivery service provider shall determine if delivery service to outlets will be offered as a service option, and, if so, the delivery service provider shall operate the service to outlets only as a fee-based service.

Sorting at the agency level reflects this determination.

IHLS currently delivers over 4.2 million items to 521 member libraries spread over 28,141 square miles. Providing the best service to all our members continues to be our highest priority.

Feel free to reach out to me with your concerns/thoughts.

Thank you,


Susan Palmer
Operations Director

posted: January 7, 2019 - 11:13am

Illinois Heartland Library System (IHLS) is committed to providing great services to you. As we focus on continuous improvements, we recognize how important delivery is to you and your library patrons. Your candid feedback is critical to help us understand your library’s delivery needs and how we are doing meeting those needs.

We are doing something new this year. More than one person may fill out this year's delivery survey. The more input, the better overall sense we have of our delivery service.

Please complete the survey before Wednesday, February 28, 2018. The survey should take you about 5-10 minutes to complete.

Click here to take the 2018 IHLS Delivery Survey

Thank you for your time and we appreciate your partnership with IHLS Delivery Services!


posted: February 13, 2018 - 10:12am


It is almost time for the next quarterly count week. Great news! ALL libraries will only have to count items that have a hand-written label on them which includes gift/donation items. You can find a link to the count form on the IHLS website on the delivery page. Thank you again for your cooperation and assistance. Quarterly Delivery Count Form (PDF)

posted: February 9, 2018 - 11:08am

All routes are running in all of the hubs today, December 27, 2017. However, there may be delays due to the cold. Thank you for your understanding!

Susan Palmer
Operations Director

posted: December 27, 2017 - 10:55am

Route 2 from Edwardsville has been canceled today. We are sorry about this. The driver is ill and unable to run it.

To see if your library is affected please visit: 

posted: December 26, 2017 - 1:30pm

Hi! My name is Susan Palmer and I am the Operations Director here at IHLS. I wanted to send a reminder on what the Interlibrary Loan Code states for replacement or damage fees charged by the supplying library. In July of 2016, IHLS began delivering the items that go between our hubs. The third party contractor was taken out of the equation. This results in control over the items all our members share in IHLS. 

Items Lost or Damaged in Transit


posted: September 13, 2017 - 2:45pm

The end of the school year is fast approaching.  The System’s courier delivery service to schools for this school year will end on Friday, May 19, 2017.  The first day of delivery for the 2017-18 school year will be the week of August 21, 2017.  If your school needs to adjust either of these dates, please contact your hub manager to work out a schedule that will work more efficiently for you.  I know some of the managers have already spoken to a few of you and your end date for this year, has been changed. If your school will be conducting summer sessions and you would like delivery, please contact your hub manager so a schedule can be set up. 


If your students return items after the final pick up date, remember, you can return them to any local Public Library. 


Feel free to contact your hub manager with any questions concerning your school’s delivery service. 

Carbondale (ZCA): Arlanna Fries
Champaign (ZCH): Linda Kates
Edwardsville (ZED): Linda Petty


posted: May 11, 2017 - 8:25am

Illinois Heartland Library System recognizes how important delivery is to you and your library patrons. As we evaluate our services, we need your help to better understand your library’s delivery needs.

Click here to take the survey

The information obtained from the 2017 IHLS Delivery Study is critical to help us as we improve upon and plan future delivery services. We are committed to providing great service to you and your candid feedback is critical to our focus on continuous improvement. We are hoping that one person from each library will take 5 to 10 minutes to complete this brief survey.


Please complete our survey before Friday, February 24, 2017.  

posted: February 10, 2017 - 10:52am

There has been some confusion as to whether or not we still do Delivery On the Go (DOG).  DOG is where a library, on the same route, has requested an item for delivery. That item may be able to be delivered later that day when the driver arrives at that library.  DOGs are only available if that library is on the same route as your library and delivery is scheduled to arrive at the receiving library later that day.

We will do our best to deliver those items that same day. There may be times when that is not possible but we are striving for that service to be offered.  The Statewide Delivery Committee recommendations say “As a statewide best practice that enables same day delivery, libraries have the option, in order to accommodate an immediate or a special circumstance’s interlibrary loan need, to sort and separate items for libraries following theirs WHEN those libraries are on the same delivery route and WHEN those libraries receive delivery that same day.”

I feel that this is an important and needed service that we need to help facilitate. We have now standardized our procedures in delivery. What this means is that we are no longer having the drivers sort on the route. It makes more sense for them to bring the library’s items back to their hub to sort them in a climate controlled building versus sorting out in the weather.

That being said, the way that DOGs need to be done, is that the items that are going “downstream” on the route, need to be labeled for that library and put on top of the delivery tub that is being picked up. If you have several items going to that same library, please package them separately in another bag. If you do not have another container/bag to place the items in, please call your hub manager and they will try to find some bags that may be used for this purpose.

Again, each item still needs to have a label on it. You may group together multiple items for the same library into a bag/container.

Please go to IHLS’ website to view your route. Go to Delivery, then Routes, or click here. You will see all the libraries on your route are listed. We will do our best effort to deliver the item that day.

Please do not hesitate to contact me, Susan Palmer, or your delivery manager with any questions or concerns.


Susan Palmer
Operations Director
Illinois Heartland Library System
618-656-3216 extension 409

posted: December 15, 2016 - 2:32pm