News

New Customer Ticketing Software has arrived!

IHLS delivery staff have been testing our new customer ticketing software and are now at the stage where we feel we can release it to everyone.  We ask that you please be patient! We are confident that any “bugs” will be worked out, as our members begin to utilize the software.

posted: August 24, 2015 - 9:27am

The IHLS Delivery Team is aware of ongoing concerns with the breakage of media cases when items are sent through delivery. Even though most original media cases are not designed to travel through shipping, as a courtesy to our members, each hub actively replaces severely damaged media cases when our staff comes across them. We are also implementing a new procedure this month to potentially further alleviate breakage. All media materials traveling hub to hub via ILDS will be packed together in ILDS pink tubs lined with bubble wrap.

posted: August 22, 2015 - 9:33am

Delivery not running. Hub closed. Routes canceled. Are these things you wish you knew? We now have an easy way to find out. Text alerts!

To sign up for the service, you simply need to send a text to 84483 with one of the following keywords:

posted: August 21, 2015 - 9:36am

Delivery runs on two IHLS holidays, President's Day and Veteran's day. It is imperative that you let your hub Operation Manager know if you DO NOT want delivery these days or any other day. Routes are planned based on this information.

Public libraries it is also important for you to let us know any time you DO NOT want delivery. Please note if we have access via a key or an alarm code, unless otherwise notified, we will deliver on your regularly scheduled delivery day even if you are closed.

posted: August 20, 2015 - 9:37am