Hi! My name is Susan Palmer and I am the Operations Director here at IHLS. I wanted to send a reminder on what the Interlibrary Loan Code states for replacement or damage fees charged by the supplying library. In July of 2016, IHLS began delivering the items that go between our hubs. The third party contractor was taken out of the equation. This results in control over the items all our members share in IHLS.
The end of the school year is fast approaching. The System’s courier delivery service to schools for this school year will end on Friday, May 19, 2017. The first day of delivery for the 2017-18 school year will be the week of August 21, 2017. If your school needs to adjust either of these dates, please contact your hub manager to work out a schedule that will work more efficiently for you. I know some of the managers have already spoken to a few of you and your end date for this year, has been changed.
Illinois Heartland Library System recognizes how important delivery is to you and your library patrons. As we evaluate our services, we need your help to better understand your library’s delivery needs.
There has been some confusion as to whether or not we still do Delivery On the Go (DOG). DOG is where a library, on the same route, has requested an item for delivery. That item may be able to be delivered later that day when the driver arrives at that library. DOGs are only available if that library is on the same route as your library and delivery is scheduled to arrive at the receiving library later that day.
It’s been one week since IHLS implemented new routes and changed hub boundaries. We saw a few bumps in the first week, but the good news is that there will be less in the coming weeks as we work through these changes. I thought I would share some of the questions I’ve received and hopefully this will help!
You may have heard about the exciting changes coming in delivery! The end result of these changes will be more service for you, our member. I wanted to provide you an overview of what is happening and a general timeline. There are a couple of external factors that are driving IHLS to re-evaluate and modify our delivery service.
New Customer Ticketing Software has arrived!
IHLS delivery staff have been testing our new customer ticketing software and are now at the stage where we feel we can release it to everyone. We ask that you please be patient! We are confident that any “bugs” will be worked out, as our members begin to utilize the software.
The IHLS Delivery Team is aware of ongoing concerns with the breakage of media cases when items are sent through delivery. Even though most original media cases are not designed to travel through shipping, as a courtesy to our members, each hub actively replaces severely damaged media cases when our staff comes across them. We are also implementing a new procedure this month to potentially further alleviate breakage. All media materials traveling hub to hub via ILDS will be packed together in ILDS pink tubs lined with bubble wrap.
Delivery not running. Hub closed. Routes canceled. Are these things you wish you knew? We now have an easy way to find out. Text alerts!
To sign up for the service, you simply need to send a text to 84483 with one of the following keywords: