It’s been one week since IHLS implemented new routes and changed hub boundaries. We saw a few bumps in the first week, but the good news is that there will be less in the coming weeks as we work through these changes. I thought I would share some of the questions I’ve received and hopefully this will help!
You may have heard about the exciting changes coming in delivery! The end result of these changes will be more service for you, our member. I wanted to provide you an overview of what is happening and a general timeline. There are a couple of external factors that are driving IHLS to re-evaluate and modify our delivery service.
Dedicated Sorters/Drivers
New Customer Ticketing Software has arrived!
IHLS delivery staff have been testing our new customer ticketing software and are now at the stage where we feel we can release it to everyone. We ask that you please be patient! We are confident that any “bugs” will be worked out, as our members begin to utilize the software.
The IHLS Delivery Team is aware of ongoing concerns with the breakage of media cases when items are sent through delivery. Even though most original media cases are not designed to travel through shipping, as a courtesy to our members, each hub actively replaces severely damaged media cases when our staff comes across them. We are also implementing a new procedure this month to potentially further alleviate breakage. All media materials traveling hub to hub via ILDS will be packed together in ILDS pink tubs lined with bubble wrap.
Delivery not running. Hub closed. Routes canceled. Are these things you wish you knew? We now have an easy way to find out. Text alerts!
To sign up for the service, you simply need to send a text to 84483 with one of the following keywords:
Delivery runs on two IHLS holidays, President's Day and Veteran's day. It is imperative that you let your hub Operation Manager know if you DO NOT want delivery these days or any other day. Routes are planned based on this information.
Public libraries it is also important for you to let us know any time you DO NOT want delivery. Please note if we have access via a key or an alarm code, unless otherwise notified, we will deliver on your regularly scheduled delivery day even if you are closed.
