TRANSCRIPT: COVID-19 Directors' Chat - June 4, 2020


Directors' Chat
Thursday, June 11, 2020


  Anna - IHLS:Hello everyone! What is new with all of you?

  Ellen Popit/IHLS:It's gorgeous outside!

  Bill from Mt. Vernon:Opening to the Public July 1st

  Deb Paxton Carnegie Library:I dropped off materials we'd been holding, and picked ours up today in Champaign!!

  Kathleen Bennett - Catlin Public:I will be proctoring an exam outside this afternoon so I am glad the weather cooperated:)

  Ellen Popit/IHLS:Bill, what processes will you have in place.?

  Bobbi Perryman - Vespasian Warner PLD:Our lobby is open, but we're working on opening our stacks.

  Shari Hope Welty:Hope Welty Public reopened yesterday, with limited number of people at a time. It went really well.

  Deb Paxton Carnegie Library:Our No Contact pick up has been going well. Going to appointments only on July 1st.

  Monica Cameron- Shelbyville Public Library:We just launched a new website! The content carousel is already a favorite for my patrons! Thank you to your IT staff for developing it.

  Kathleen Rister - Groff Memorial:Opened Monday to the public.  We've had busy spells, but overall been pretty quiet.  I think people are still worried about getting out much.

  Anna - IHLS:@Kathleen, I love that you are doing outside proctoring

  Joan:Board meeting tonight and we'll discuss opening our building to the public.  We are doing curbside now.  They want to wait til Phase 4 in our area.  Anyone heard anything about the Gov moving to Phase 4?

  Bill from Mt. Vernon:Still working them out, but requiring social distancing and masks, limiting what Public Access are available, waiting three days before reshelving books

  Denise Karns:We started porch pick up service Monday.   We have been busy so far.  Our building is still closed to the public.

  Bobbi Perryman - Vespasian Warner PLD:Is anyone doing home-bound delivery yet?

  Kathleen Rister - Groff Memorial:Joan, I read late June/early July.

  Ellen Popit/IHLS:I've heard that there's a big push to move to Phase 4 earlier, but no official action that I'm aware of.

  Deb Paxton Carnegie Library:No Home bound delivery here yet, but thinking about getting that going early Fall.

  Don Pippin, Philo:@Bobbi,  we have done homebound along with curbside.

  Teresa Pennington (Paris):Opened for curbside on Monday. Going well. Trying to generate interest in online summer reading.

  Bobbi Perryman - Vespasian Warner PLD:Thanks, Don.

  Bill from Mt. Vernon:We are already doing curbside. Fair turnout but nowhere near what we usually do

  Kathleen Bennett - Catlin Public:We are curbside by appointment but I believe the board will open us up on the 22nd of June with restrictions: limited patrons & requiring masks, time limits and such.

  Anna - IHLS:@Monica congratulations! A new website is so exciting. Are people finding it easy to use?

  John Howard Mahomet PL:We are open to the public limited hours, but the stacks and 5/16 of the public computers are available

  Kathleen Rister - Groff Memorial:Monica, had you had a website before?  We don't have one, but I'd love to.  Can I email you to get the details?

  John Howard Mahomet PL:We opened Monday and the numbers have been less than I had expected.  Ok, but less

  Shari Hope Welty:We are starting our Summer Reading Bags next week.  So far we have about 60 kids ask for the bags.

  Kathleen Bennett - Catlin Public:@ Anna I have an online BYU student who has health concerns so BYU authorized the outdoor test site. 

  Monica Cameron- Shelbyville Public Library:@Anna Yes! My IT person and I have worked really hard to make it so patrons use fewer clicks to get what they want than our old website.

  Bobbi Perryman - Vespasian Warner PLD:We have ~200 people doing our virtual summer reading club. That's way down, but more than I was expecting.

  Deb Paxton Carnegie Library:We've handed out about 40 Summer Reading packets so far.

  Ellen Popit/IHLS:@Bobbi, is that readers of all ages?

  Monica Cameron- Shelbyville Public Library:@Kathleen Absolutely!!!

  Janet Carlinville:We opened curbside June1, Will allow 5 patrons at a time to main desk June 15-21, June 22-28 main desk, computers, stacks open with masks and sanitized hands

  Shari Hope Welty: Our summer reading bags are for ages 3 - 16

  Bobbi Perryman - Vespasian Warner PLD:@Ellen Pre-K to adult

  Kathleen Rister - Groff Memorial:John, we're the same way.  Almost no kids in yet. :-(

  Cassandra Thompson, IHLS:@Monica, that is great!

  Bobbi Perryman - Vespasian Warner PLD:We have more kids than adults

  Kathleen Rister - Groff Memorial:Monica, thanks!  What's your email?

  Julie Jarman /Staunton:Staunton went to curbside only for the month of June- we started this new phase on Mon. It is going really well!

  Anna - IHLS:Monica I am going to have to explore your page. I am impressed you did this during COVID

  Monica Cameron- Shelbyville Public Library:@Kathleen  :)

  Kathleen Rister - Groff Memorial:Thanks!

  Cassandra Thompson, IHLS:Just a reminder, we are starting to get ready to reactivate interlibrary loans on July 1 in Polaris. If you would like to be added to the list to resume or need any changes to notifications, please let us know at

  Monica Cameron- Shelbyville Public Library:@Anna I've been working on it for a long time using WordPress, but I couldn't get it the way I wanted, so we switched to Wix. It was so much easier to find what I wanted and make it mobile friendly.

  Bobbi Perryman - Vespasian Warner PLD:@Monica - the site looks great!

  Julia, IHLS:Does anyone think they will continue doing curbside when life returns to normals and the libraries are completely open?

  Bobbi Perryman - Vespasian Warner PLD:We also use Wix and have found it to be (mostly) user-friendly and affordable.

  Bill from Mt. Vernon:A couple years ago the state waited until after the fiscal year was over to send out the Per Capita money. Think it will happen again?

  Monica Cameron- Shelbyville Public Library:@Bobbi Thank You!!

  John Howard Mahomet PL:In 3 1/2 days since we have opened, we have had no resistance to our "masks required" policy, and just one person rolling their eyes at me when I ask them to sanitize.  That was our biggest worry - that we would have people fighting us on masks as a "civil liberties" issue.

  Julia, IHLS:Here is Shelbyville's new website:

  Bobbi Perryman - Vespasian Warner PLD:@Julia - Yes, we were looking at curbside before COVID.

  John Howard Mahomet PL:That is with probably 400 people through the door so far

  Bill from Mt. Vernon:Yes we will continue curbside after we open

  Julie Jarman /Staunton: I love the idea of those summer reading packets, we are discussing ways to do something like back pack SRP here at some point. We have all the prizes, the t shirts if you make your reading goals. We will see?

  Monica Cameron- Shelbyville Public Library:I also want to continue curbside after we open.

  Anna - IHLS:Monica it is beautiful

  Bobbi Perryman - Vespasian Warner PLD:Normal Public Library has a "curb it" program we were looking at before COVID and I like it.

  Kathleen Rister - Groff Memorial:Bill, when I got our notification letter this week, I think the term used was there was a possibility of "significant" delay.

  Kathleen Bennett - Catlin Public:We will continue curbside after we open in hopes of accomodating all of our patrons.

  Bill from Mt. Vernon:Missed that when I read the letter

  Cassandra Thompson, IHLS:There are some really neat technology solutions you might want to check out if you're considering keeping curbside! There are two that might be beneficial: Unique and Patron Point

  John Howard Mahomet PL:@Kathleen I was surprised - thought we might get overrun.  And yesterday we were on the front page of the Champaign News Gazette and still didn't get that high of numbers. Seems like a lot of people are still cautious, or maybe just haven't heard.

  Julie Jarman /Staunton:John- so glad to hear that. It is a big worry for me. masks-- It is a shame its a political hot potato during the pandemic-

  Anna - IHLS:@Bobbi can you talk more about "curb it"

  Shari Hope Welty:We also are still offering curbside if our older partons want it.

  Janet Carlinville:We have always had curbside available.  I think we will have more patrons taking  advantage of it now that they see how easy it is.

  John Howard Mahomet PL:@Julie It might get worse as we get later into the summer.  But for now, people have been very understanding.

  Monica Cameron- Shelbyville Public Library:Does anyone have a social media policy for staff that you wouldn't mind sharing?

  John Howard Mahomet PL:We have a "masks required" sign on front door and I see a lot of people see it, then turn and go back to their cars to get a mask.  A few have come in just holding it, I think hoping we werent serious, but when they see me at the greeter station with a big old mask on they just put them on.

  Julie Jarman /Staunton:We are hoping to open the doors to the public July 6 if all goes well. Of course with those safey precautions in place as was dictated by our MCPHD.. there has been some friction here over opening too early, masks, etc.

  Ellen Popit/IHLS:@John, that makes me very happy!

  Julie Jarman /Staunton: Not with the library, but with other businesses in town. Everyone seems to be happy we are here during curbside.

  John Howard Mahomet PL:@Ellen, yes we were nervous.  And ours is a fairly conservative community politically...

  Julie Jarman /Staunton:Janet, I did not know Carlinville had offered curbside before. I kind of like it myself.

  Bobbi Perryman - Vespasian Warner PLD: - Normal's "curb it"

  Anna - IHLS:@Bobbi, thanks.

  Julia, IHLS:@Monica, WebJunction has a number of Social Media Policy examples: and ALA has some guidelines:

  Bill from Mt. Vernon:My board agreed to non-resident cards but the survey is closed. Any ideas

  Cassandra Thompson, IHLS:CNN had a great article today about anecdotal evidence of the efficacy of masks!

  Monica Cameron- Shelbyville Public Library:@Julia Thank you so much!

  Devin Black - TuscolaPL:For those open or opening up, do any of you have a senior/high risk time for patrons to come in seperately?

  Julie Jarman /Staunton:John- that is what I thought- If we are wearing a masks, most people will put theirs on. I am glad to hear you are doing well with it.

  Bobbi Perryman - Vespasian Warner PLD:@Bill - the survey was open this morning.

  Ellen Popit/IHLS:@Bill, are you talking about offering cards for e-resources to non-residents?

  Celeste @ Urbana Free:@monica congrats on the new website!

  Bobbi Perryman - Vespasian Warner PLD:@Devin - we will once we're open normal hours. Right now, we're only open in the afternoons

  Kathleen Rister - Groff Memorial:We have 10 - 12 reserved for seniors/vulnerable.

  Bill from Mt. Vernon:No regular non-resident cards. The thing they make us pass each year (maybe make is too strong a word).

  Ellen Popit/IHLS:@Bill, the survey should still be open,  If not, it's a technical glitch.  I'll check!

  Celeste @ Urbana Free:@monica - I'd also like to see social media policies for staff.

  John Howard Mahomet PL:We were hurt by the WHO's dumb statement about asymptomatic transmission - people who were anti-mask to start with jumped on that immediately.  The WHO has pulled back, but people won't notice that.

  Julie Jarman /Staunton:John,, I saw that WHO report, they had to come back the next day and clarify-- oh gosh, sure did not help things.

  John Howard Mahomet PL:A big help with us reopening is that my whole staff was very involved with crafting our plan.  Therefore their buy-in has been tremendous.

  Ellen Popit/IHLS:Here's the link to the survey, Bill:

  Kathleen Bennett - Catlin Public:@ Cassandra I read the article, thank you!  I wondered about contact tracing which was mentioned as well.  Do any libraries plan to follow up with that should a staff member or patron test positive?

  Bill from Mt. Vernon:Thanks, works now

  Julie Jarman /Staunton:We are all wearing masks, It became apparent right away though that one of our staff is having an issue breathing ( a bit asthmatic) we had to re adjust a bit for that. Understandable. I am looking at a different type of mask they could try, hopefully make it a bit better.

  Anna - IHLS:I know the idea of contact tracing is becoming more popular and I actually saw some job ads for it online

  Julie Jarman /Staunton:I did the survey last week, took about 2 minutes to do. :)

  Shari Hope Welty: Last week we set  chalk for kids to come by and draw in front of our library - with social distancing - and we gave them a ice cream coupon.  This was a last minute idea. we had 20 kids come by.

  Bobbi Perryman - Vespasian Warner PLD:@Shari - that's really cool!

  Monica Cameron- Shelbyville Public Library:@Shari That is a GREAT idea!!

  Devin Black - TuscolaPL:@Julie: Someone here in Tuscola was making (printing?) "face shields" for people that had difficulty with breathing with masks.

  Shari Hope Welty: The kids also got to take the chalk with them

  Julia, IHLS:I have tried 3 different masks. The regular fabric ones are hard to breathe with. The last one was a Norwex and that was the best.

  Julie Jarman /Staunton:does anyone have an additional health policy in place for employees besides the Employee Rights one sent out in March? I want to be sure I am following all legal postings

  Janet Carlinville:The first half hour is reserved for senoirs  and others with health issues

  Cassandra Thompson, IHLS:@Devin, what a great idea!

  Julie Jarman /Staunton:Devin- that is a thought- I know several family members who would be willing to make us some. Our staff though is also protected by plexiglass barriers so maybe this would be over kill, thanks tho for sharing.

  Shari Hope Welty: I saw at Sam's in Decatur - you can buy a face shield for  $5.00

  John Howard Mahomet PL:So how is everyone dealing with the new "non-resident kids get cards" thing?  That law got signed, right?

  Julie Jarman /Staunton:Shari- we all should have one for that great low price/ face shields

  Ellen Popit/IHLS:@John, let me check.  I don't know that it has been.

  Bill from Mt. Vernon:Don't think we will get many, if any. Other libraries all seem closer

  Julie Jarman /Staunton:Janet- I was wondering about senior hours- Glad you are doing that. Not sure yet if we will do that here yet. I am in June mode right now. LOL

  Julie Jarman /Staunton:Julia- I love Norwex. I will check with a family member who sells it. Thanks

  Kathleen Rister - Groff Memorial:Ellen, when you find out, can you please send out something to let us all know and explain it...simply for my fried mind?

  Ellen Popit/IHLS:Sure, maybe we'll have an answer before we sign off this afternoon.

  John Howard Mahomet PL:We are doing senior hours 9-10 weekdays.  None on weekends.

  Julia, IHLS:@Julie, it was $10 from the person I got it from.

  Julie Jarman /Staunton:Shari- love the chalk and ice cream thing-- great idea, and they got to take the chalk home. I bet that will be a great memory for them.

  Bobbi Perryman - Vespasian Warner PLD:We have an entire town in our school district that is not served by our library. My board will have to approve a policy to deal with the non-resident cards to make sure we don't have parents trying to use their kids' cards.

  Julie Jarman /Staunton:I am still mailing out fun things to our YABC and our story time group. It makes me feel good and also  great PR for our library.  things like stickers, color sheets, art kits, etc.

  Sherman PLD:Monica who did you work with to personalize your content carousel?  The site looks great!

  John Howard Mahomet PL:Thanks Ellen.  I thought that I read somewhere the law had been signed, and I am not ready to comply with it.

  Julie Jarman /Staunton:I am not sure how that Non resident kids cards will work? does it only work in certain areas were there is a shortage?? waiting for more details on this.

  Ellen Popit/IHLS:@John, it is my understanding that a board can choose to participate or not.  I don't believe it will be a statewide mandate.

  Anna - IHLS:@John and Bobbi, I would hope there would be some space for the state to figure out some more details before it is implemented

  Cassandra Thompson, IHLS:@Sherman, it is a Polaris feature!

  Julie Jarman /Staunton:Julia- sounds very affordable especially if it will help our staff member be able to breathe better

  Bobbi Perryman - Vespasian Warner PLD:Thanks, Ellen. I told the board last night that we were waiting on more info.

  Julie Jarman /Staunton:Thanks Julia

  Cassandra Thompson, IHLS:Rachel, here's the link so you can customize for your site!

  Anna - IHLS:John and Bobbi, i wonder about people proving need and how it all fits in with homeschoolers, etc, etc, etc

  Monica Cameron- Shelbyville Public Library:@Rachel There are two options when adding the code to your website: choose creating the content carousel using a record set- you will need to create the record set first.  My IT person, Jason Reed from Prairie Computer Network Solutions (217-418-0042) copied the code from my Polaris settings, then created tabs to view different formats.

  Julie Jarman /Staunton:Ellen- good news,, I think this could be a real hardship on libraries giving out free cards, etc.. and of course corruption from parents could also be a problem. It is a great idea on paper but trying to implement it in a practical world is totally different

  John Howard Mahomet PL:Lot of potential privacy issues related to proving need...I am concerned about that.

  Cassandra Thompson, IHLS:Did you know you can also have a content carousel in your PAC? You can reach out to Dena Porter if you'd like to get that also activated.

  Sherman PLD:I made mine in a very limited fashion with just new books and new movies because I don't know how to make a record set.  Thanks Monica, we use Jason too, I'll ask him.

  Monica Cameron- Shelbyville Public Library:@Rachel I'll email you about the record set- you won't believe how easy it is!

  Cassandra Thompson, IHLS:There are also pre-set carousels like "New Items" and "Most Popular" if you don't want to create a record set.

  Sherman PLD:Thank you

  Cassandra Thompson, IHLS:We actually had some problems with those right now, since there hadn't been items IN or OUT for 30 days in some locations. Normal times it works beautifully.

  Devin Black - TuscolaPL:Yeah, the new items carosels on our website were a tad bare for a bit.

  Monica Cameron- Shelbyville Public Library:@Cassandra That is good to know!

  John Howard Mahomet PL:WOndered if anyone was beefing up their collections with materials on race and racism, and books by Black authors, as part of our response to the national conversation?  I added about $500 of ebooks to my collection on Monday and some to my physical collection as well.

  Cassandra Thompson, IHLS:@Devin, if you need to create one from a record set just for right now, let me know. We can upload it temporarily and switch it back when you're ready.

  Anna - IHLS:@John that is a great idea

  Sherman PLD:I would really love it if the carousel showed more material.   Is there any way to add more?  Since so many of our patrons are browsers and we are having to push online ordering, I know those visual people out there would love to see some more covers!  I have been taking pictures of new material and posting on Facebook to promote our new stuff.

  John Howard Mahomet PL:(Admittedly, I have a pretty healthy collection budget.)

  Teresa Pennington (Paris):@John I added a few to the print orders I submitted this week - but everything is backordered.

  Julie Jarman /Staunton:I noticed some really great titles on our Library Cloud collection this week.  a friend was asking for materials on this subject

  Cassandra Thompson, IHLS:@John, our awesome Lesley Z. has also ordered additional copies and titles.  She has added section called "In the News" which will reflect books that have ties to current events.

  John Howard Mahomet PL:@Teresa I was worried about that.

  Anna - IHLS:John you bring up a good point, Budget is important but so is res

  Cassandra Thompson, IHLS:Check it out

  John Howard Mahomet PL:For once, eBooks might be the best choice.  It is nice to be able to buy them and have them on the e-shelves within just a few hours.

  Julie Jarman /Staunton:Thank you Lesley Z. Staunton does not have an awesome book buying budget. Ha, ha, We appreciate it

  Anna - IHLS:presenting the communitySome libraries do collection balancing based on demographics

  Shari Hope Welty:W ehave a board member that wants a title list of all the books that we own. Does anyone know how to do that.

  Devin Black - TuscolaPL:@Cassandra - Our shipments have resumed, and we're adding stuff in, so they look okay now.

  Ellen Popit/IHLS:Several of us viewed KidLit Rally for Black Lives last week.  It was excellent!  Here's the link:

  Jackie:For those of you opening up, it did take a couple weeks for people to start coming in regularly. Now that they seem to be getting the hang of our new hours it is going well and we continue to serve more an more folks everyday. FYI after speaking to our local health dept. we decided to offer an outdoor program of the bubble guy from Danville. We will have flags spaced 10 ft apart and families have to sit together and not run around and they can watch his show.

  Bobbi Perryman - Vespasian Warner PLD:@ Shari - you should be able to do a bib search limited to your library. I would recommend doing it by collection.

  John Howard Mahomet PL:@Cassandra do you know if we bought multiple copies of the key titles for Cloud Library, or maybe did them as cost per circ?  This is a great opportunity with a lot of people wanting to learn how to be more educated on race relations, for us to provide those materials.  Hate to quash peoples enthusiasm with 8-month hold lists, although some of that cannot be helped.

  Kathleen Rister - Groff Memorial:Speaking of eBooks, is there anyway that a banner can be added that says politely to return your books when finished rather than let them age off your device?  I've been using the eAudios a lot lately and have had to wait until the item obviously ages off of someone else's account.  At least I'm pretty sure because I don't get the items until the available in so many days notice gets to one.  It would speed up everyone getting more items quickly.  Just a thought.

  Cassandra Thompson, IHLS:@Rachel, the best way to add more material is to add via a record set. You can add as many as you want. The only drawback is that you have to keep updating them.

  Marsha Burgener:Jackie do you have contact information that you could share regarding the bubble guy from Danvile?

  Teresa Pennington (Paris):@Cassandra Could a training video be added to the SHARE site on record sets? I never learned how to do them, either.

  Ellen Popit/IHLS:Here's a description of the Cards 4 Kids legislation from the Municipal Minute.  I may have been wrong about it being optional, but let's see what it says when they role it out.  It's towards the bottom of this article:

  Cassandra Thompson, IHLS:@Shari, you will also need to update your settings to pull back more records. I think the standard is 5,000. Depending on the size of your collection, you can update that number under the settings tab of the find tool.

  Teresa Pennington (Paris):@Ellen I thought that you had to opt out of nonresident cards completely in order to not do Cards for Kids

  Cassandra Thompson, IHLS:@Teresa, that is a great idea! I'll send you a handout this afternoon too.

  John Howard Mahomet PL:And can anyone tell me where we stand with continuing to do board meetings virtually, and when the permission for that will end?

  Deb Paxton Carnegie Library:We begin in house board meetings July 8..

  Ellen Popit/IHLS:I hope you've all seen the information about the reboot of L2.  Now is a great time to run your Learning Report for the current fiscal year.

  Deb Paxton Carnegie Library:@Ellen..I've been trying to add/drop staff and update, I get so far and the tab the instructions says is along the left side is not there.

  Jackie:Marsha he is Joyful Bubbles on Facebook his number is Don Black; Joyful Owner(217) he has lost some much business this summer he is willing to come almost any time and it is only $250 which is cheaper than some

  Julia, IHLS:@Kathleen - I passed your question on to Lesley and she will look into it. She said it may be tomorrow or Monday before she can get to it.

  Ellen Popit/IHLS:@Deb, give us a call and we can walk you through it.

  John Howard Mahomet PL:@Kathleen When I used to do a LOT of "How to do ebook" trainings, I always taught my students how to return ebooks early.  I told them they were not required to, and that they would return themselves, but that it was a thoughtful gesture to return things early.  I always thought that helped.

  Deb Paxton Carnegie Library:@Ellen, ok thank you

  John Howard Mahomet PL:@Ellen thanks for the Cards for kids reference.  That must have been what I read.

  Jackie:Marsha  is Don Black; Joyful Owner(217) 799-9279

  Kathleen Rister - Groff Memorial:Thanks, Julia!  I've had several people mention to me that it takes such a long time to get their items they have on hold.  After I started using the eAudios so much, I noticed the "available in" dates seemed to indicate people aren't returning their items when they're finished.

  Julia, IHLS:I will include this in the next newsletter, but to run your learning report in LibraryLearning (L2) : Log in to L2 ( - Click on your name in the purple box at the top of the screen - Click on Learning Report to the right of your profile - Enter a date range to generate your report.

  Ellen Popit/IHLS:Julia, correct me if I'm wrong, but in addition to doing a personal Learning Report, directors can also select staff that they'd like to include during that timeframe.----correct?

  Julia, IHLS:@Ellen, Yes! Directors can run reports for their staff.

  Cassandra Thompson, IHLS:Quick Note! Did you know that we have switched our group purchase to the RBdigital Unlimited Magazines? It gives IHLS Members access to almost 2,000 titles! This is in addition to the eAudiobooks collection. Later this month, RBdigital will have demos to go over their different packages and options.

  Cassandra Thompson, IHLS:Let me try that again:

  Marsha Burgener:Thank you very much Jackie!

  Monica Cameron- Shelbyville Public Library:TEI Landmark Audio is closing...where else do you get your audiobooks?

  Bobbi Perryman - Vespasian Warner PLD:Wait, what?

  Deb Paxton Carnegie Library:I've not heard that

  Bill from Mt. Vernon:Midwest Tape

  John Howard Mahomet PL:I get my audiobooks from Baker and Taylor mostly.  They need a little additional packaging, but most of them I get for $22 which is much less than MIdwest Tape

  Monica Cameron- Shelbyville Public Library:I just got an email today after asking them to update my new email address.

  John Howard Mahomet PL:Has anyone had problems recently with Baker & Taylor?

  Julie Jarman /Staunton:Does anyone know if there are restrictions on having staff meetings on Zoom? this should not be for public consumption therefore no video required correct?

  Kathleen Rister - Groff Memorial:John, I did several weeks ago, but now it seems back to normal.  Orders weren't shipping and I was having to wait.

  Bobbi Perryman - Vespasian Warner PLD:@John - I know Argenta-Oreana was having troubles too.

  Jackie:Blackstone is where we purchase audiobooks

  Jackie:it was a slow start up for us with B and T but seems to be going ok now

  Julie Jarman /Staunton:Cassandra- great news on RBdigital Unlimited magazines. that is great!

  Ellen Popit/IHLS:We're closing in on 2:00, but we'll be back on Thursday, the 18th at 1:00 p.m.!

  John Howard Mahomet PL:Yeah we seem to be having problems getting anyone on the phone, and with delayed shipments.

  Monica Cameron- Shelbyville Public Library:Thank you!

  Jackie:Thank you

  Julie Jarman /Staunton:We purchase our audiobooks through Ingram

  Shari Hope Welty: We just  got an order from Baker & Taylor. I think they were holding our orders.

  Don Pippin, Philo:I have been trying to reach TEI for 2 weeks.  That would explain a lot.

  Anna - IHLS:Take care all.

  Bobbi Perryman - Vespasian Warner PLD:Thanks!

  Jo - Greenville Public Library:Thank you.

  Julie Jarman /Staunton:Thanks Everyone!

  Jackie: B and T held all orders on states that we in lockdown

  Peggy MVE:Thank you

  Shari Hope Welty: Thanks for sharing ideas !1

  John Howard Mahomet PL:YOu can do your staff meetings any way you want, as long as you provide accomodations for any staff member needing them.

  Jackie:We had to call and start up in May

  Kathleen Rister - Groff Memorial:My problem was before the shutdown.

  Debby (Nokomis):Baker & Taylor were holding our orders. I called and was told we were still listed as shut down and don't ship. They said everyone in the governor's shut down was put on this list.

  Kathleen Rister - Groff Memorial:Thanks everyone!